Refund and Return Policy

At PEGATREX TELETRONICS, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.

Refunds
You may request a refund within 24 to 48 hours of receiving your order.
To initiate a refund, please contact our customer service team at info@pegatrexteletronics.com  for a return authorization.
Refunds will be processed to the original payment method, minus any applicable shipping fees.

Returns
To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your request.

Exchange Policy
We do not currently offer direct exchanges. If you need a different product or model, please initiate a return for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately upon receipt of your order.
We will work with you to resolve the issue promptly, whether through a replacement, refund, or store credit.

Non-Refundable Items
Certain items are not eligible for return or refund, including:
Opened or used electronic products.
Items damaged due to improper use or handling.
Gift cards and promotional items.

Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team at info@pegatrexteletronics.com.

Thank you for choosing PEGATREX TELETRONICS! We appreciate your business and are dedicated to providing you with the best shopping experience.